Introduction

These Terms of Service (“Terms”) govern access to and use of the data products and services provided by HangingRoad (“we”, “us”, or “our”) via hangingroad.com. By subscribing to or using our services, you (“Customer”) agree to be bound by these Terms.

HangingRoad provides technographic signal data — automated detections of technology adoption events on publicly accessible websites. This is not a contact data service.

Data Description & Accuracy Disclaimer

2.1 Nature of the data

HangingRoad delivers signals based on automated crawling and fingerprinting of publicly accessible websites. Each signal represents a detected change in the technology stack of a domain within the stated detection window. Signals reflect detections within the past 7 days from the delivery date.

2.2 Accuracy disclaimer

HangingRoad makes no warranty, express or implied, regarding the accuracy, completeness, reliability, or fitness for a particular purpose of any data delivered. Specifically:

• Signals are generated by automated processes and may contain false positives or detection errors.
• A detected technology change does not guarantee the company is currently using the detected technology.
• Company scores (0–100) are algorithmic estimates and should not be treated as objective assessments.
• Domain-level data may not reflect the actual decision-making entity behind a website.

Permitted Use

3.1 Permitted uses

• B2B sales prospecting and outreach
• Marketing audience targeting and segmentation
• Competitive intelligence and market research
• Pipeline prioritisation within your own CRM
• Internal business development activities

3.2 Prohibited uses

• Re-selling, licensing, or distributing the data to third parties
• Using the data to make decisions about individuals (hiring, credit, insurance)
• Combining with personal data in a way that violates GDPR or applicable privacy law
• Building competing data products or services based on our signals
• Sharing login credentials or data feeds outside your organisation
• Automated bulk enrichment for resale to external clients

GDPR & Privacy

4.1 Scope of personal data

HangingRoad delivers domain-level technographic data. We do not knowingly deliver personal data as defined under GDPR (Regulation (EU) 2016/679). Data fields include: domain, country, detected technology, previous technology, detection date, and algorithmic score.

4.2 Customer responsibility

If Customer enriches HangingRoad signals with personal data (names, email addresses, phone numbers) from other sources, Customer assumes full responsibility as Data Controller under GDPR for any subsequent processing. HangingRoad acts as a Data Processor only for any personal data incidentally processed in the delivery of services. A Data Processing Agreement (DPA) is available upon request.

4.3 Lawful basis for outreach

When using signals for direct outreach, Customer is responsible for establishing and documenting a lawful basis under GDPR Article 6. HangingRoad recommends relying on Legitimate Interest (Article 6(1)(f)) for B2B outreach, supported by a documented Legitimate Interest Assessment (LIA).

Subscription, Payment & Cancellation

Subscriptions are billed monthly in advance via Stripe. Cancellation takes effect at the end of the current billing period. No refunds for partial months. HangingRoad reserves the right to adjust pricing with 30 days written notice. Overdue payments may result in suspension of service after 7 days.

Service Levels & Availability

6.1 Delivery

HangingRoad targets weekly CSV delivery every Monday by 21:00 CET. In the event of a processing failure, Customer will be notified proactively within 24 hours with an updated delivery estimate.

6.2 Data freshness

6.3 Limitation of liability

HangingRoad’s total liability for any claim arising from these Terms or the use of our data shall not exceed the total fees paid by Customer in the three months preceding the claim. We are not liable for indirect, consequential, or reputational damages arising from use of our signals.

Intellectual Property

All data, signals, scores, and methodologies delivered by HangingRoad remain the intellectual property of HangingRoad. Customer receives a limited, non-exclusive, non-transferable licence to use the data for the permitted purposes defined in Section 3. Customer may not reverse-engineer, replicate, or build derivative data products based on HangingRoad signals without prior written consent.

Confidentiality

Both parties agree to keep confidential any non-public business information exchanged in connection with the service. This includes, but is not limited to, pricing, product roadmap, and methodology details shared during onboarding or support interactions.

Amendments

HangingRoad may update these Terms at any time. Customers will be notified by email at least 14 days before material changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.